Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and nurture robust relationships with clients through consistent outreach and effective communication.

• Act as the primary contact for clients, proactively understanding their needs and addressing any concerns in a timely manner.

• Present to clients at various organizational levels, showcasing the value of our products and services.

• Monitor and manage contractual obligations to ensure the timely delivery of services.

• Collaborate with clinical services, operations, and analytics teams to align with client expectations.

• Facilitate effective communication between clients and internal teams, accurately conveying feedback and requirements.

• Identify opportunities for upselling and cross-selling based on client needs and market insights.

• Engage directly with community members to comprehend their needs, concerns, and preferences.

• Utilize community feedback to guide organizational strategic decisions and initiatives.

• Maintain an active community presence and promote overall community well-being.

• Travel up to 25% to client locations for face-to-face meetings.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Minimum of 5 years in a client-facing role, such as account management or client management.

• Solid understanding of healthcare, particularly health insurance plans including Medicaid, Medicare, and SNP.

• Preferred experience working with health plans.

• Proven ability to establish trust and build rapport with stakeholders.

• Capability to align team members and partners towards shared objectives.

• Experience in initiating and successfully completing projects.

• Background in implementing process enhancements.

• Exceptional verbal and written communication skills.

• Proven track record of driving account growth and ensuring client satisfaction, delivery excellence, and value.

• Outstanding attention to detail.

• Willingness to travel up to 25% to client sites.

🏝️ Benefits

• Opportunities for career growth and professional development.

• Collaborative and supportive work environment.

• Mission-driven initiatives focused on enhancing healthcare access.