Director of Client Success

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Develop and implement Third’s comprehensive client success strategy.

• Enhance engagement, retention, and revenue growth through brand and retail partnerships.

• Manage senior-level relationships with enterprise partners.

• Align client goals with the capabilities of Third’s platform.

• Identify and pursue upsell and expansion opportunities within current accounts.

• Collaborate with Sales on renewals, retention predictions, and account growth strategies.

• Oversee the analysis and reporting of campaign performance.

• Provide clients with clear, actionable insights and elevate reporting standards.

• Utilize data to inform strategies and reduce churn risk.

• Work closely with Product, Production, Commerce, Marketing, and Operations teams.

• Champion client needs and influence roadmap priorities.

• Enhance scalable onboarding, success-planning, and health-scoring processes.

• Implement best practices for lifecycle management in a rapidly growing environment.

• Offer strategic advice on social commerce and the creator economy.

• Establish Third as a frontrunner in livestream commerce.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in Client Success, Account Management, Digital Media, E-commerce, or related fields.

• Over 8 years of experience in client success, account management, or a similar customer-facing role.

• 3 to 5+ years of experience on high-performing client success teams.

• Proven history of managing and expanding enterprise-level client relationships.

• Strong analytical skills with the ability to convert performance data into actionable strategies.

• Exceptional communication and executive presentation abilities.

• Experience in cross-functional collaboration within a fast-paced, high-growth setting.

• In-depth knowledge of the creator economy, livestream commerce, and digital marketing trends.

• Experience in a high-growth startup is preferred.

• Previous experience with TikTok Shop or livestream commerce platforms is preferred.

• Understanding of brand growth strategies for cold-start situations.

• Familiarity with Google Analytics, Looker, Airtable, CRM platforms, and customer success software.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible paid time off (PTO).

• Remote-first work environment with occasional team gatherings.

• Access to a leading network in social commerce, creator, and brand marketing.

• 20% compensation component in addition to the base salary.