Senior Customer Success Manager, Fluent German

This is a fully remote position, open to applicants in Germany.

📋 Description

• Establish trustworthy relationships with executives and senior stakeholders.

• Create and execute success plans that enhance adoption, retention, and customer value.

• Perform executive and business reviews, share results, and provide actionable recommendations.

• Recognize cross-sell and upsell opportunities that facilitate growth and expansion.

• Develop playbooks, best practices, and processes to enhance Customer Success management at Hypatos.

• Communicate insights and feedback to Product, Engineering, and Marketing teams.

⛳️ Requirements

• Bachelor’s degree in a relevant discipline or equivalent practical experience.

• 3-4 years of experience in Customer Success, Account Management, or Consulting, preferably within SaaS or AI sectors.

• Demonstrated success in developing and implementing customer success processes, playbooks, and strategies.

• Strong knowledge of adoption and retention metrics along with customer lifecycle management.

• Experience with enterprise SaaS implementations or digital transformation initiatives.

• Proficiency in both English and German is mandatory.

🏝️ Benefits

• Personal professional development budget.

• Meal allowance.

• Opportunities for sports activities.

• Complimentary beverages, including beer.