Senior Customer Success Manager – ES/FR/EN

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Take charge of a customer portfolio, enhancing their platform engagement and satisfaction.

• Develop Success Plans and lead Quarterly Business Reviews (QBRs) to assist customers in achieving their objectives.

• Actively monitor and assess customer requirements & KPIs to guarantee optimal value delivery through Urbantz’s platform and promote the adoption of new relevant features.

• Function as the customer's technical product specialist, offering solution training, testing, and troubleshooting (tools utilized include VisualStudio Code and Postman).

• Represent the customer's perspective in internal discussions.

• Assist with the validation and implementation of product features.

⛳️ Requirements

• Over 5 years of experience in customer-facing roles such as account management, consulting, customer success, sales, or related fields.

• Fluency in Spanish, French, and English.

• Significant experience in SaaS and a solid understanding of IT solutions / API integrations.

• Strong executive presence when engaging with senior stakeholders.

• Excellent customer management abilities.

• Outstanding communication skills.

🏝️ Benefits

• Work from your chosen location: our stylish offices in the heart of Brussels, your home office, a cozy cabin in the woods… the choice is yours.

• Freedom to carve out and pursue your own path to success.

• A competitive salary, the necessary tools, and a variety of fringe benefits tailored to your country of residence.

• Be part of a highly diverse international team within a company culture that promotes freedom, creativity, and collaboration.

• Opportunities to expand your skills through training, workshops, and conferences.

• Team gatherings in Brussels and an annual offsite in a sunny location.