Senior Customer Success Manager – Cloud

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Serve as the primary Open Telekom Cloud authority, utilizing your cloud knowledge to deliver dependable guidance and foster business growth.

• Provide customized advice to clients, aiding in their initial engagement with OTC or improving their ongoing cloud performance through consumption enhancement and upselling strategies.

• Engage proactively with customers to mitigate churn by applying analytical insights and management skills to guarantee satisfaction and success.

• Collaborate with cross-functional teams to convert customer needs into actionable feature requests.

• Make meaningful contributions to the vertical squads within Open Telekom Cloud.

• Work together on optimizing and advancing Customer Success Management for OTC, achieving significant outcomes.

• Offer insights that enhance our “Service Excellence Culture,” driving quality improvements across all facets of OTC Customer Success Management.

⛳️ Requirements

• A degree in computer science, engineering, or a related field of study, or a comparable professional qualification.

• In-depth knowledge and practical experience in IT architecture, cloud technologies (IaaS, PaaS, SaaS), and relevant cloud ecosystems.

• Familiarity with AI is a plus—help shape the future!

• Knowledge of offerings from AWS, Microsoft Azure, Google Cloud, and Rackspace is advantageous.

• Experience with developer tools, APIs, and integration frameworks is a significant asset.

• Understanding of standardized services through platforms to provide robust technical solutions.

• Proven track record of collaborating with international teams and managing cross-border coordination.

• Cloud certifications to demonstrate your expertise.

• Proficient in both spoken and written German and English.

• Willingness to travel occasionally for domestic and international assignments.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development