Senior Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• As a member of the Customer Success team, you will play a crucial role in the growth of Skribble by providing support and guidance to our customers on how to effectively adopt and integrate Skribble into their systems.

• You will ensure that our customers can implement Skribble across various business areas, helping them to extract the utmost value from the product.

• You will assist customers in navigating the necessary adjustments to their business processes and will handle contract renewals through negotiation.

• You will proactively seek out new opportunities for growth and expansion.

• In collaboration with other teams, you will work with:

• Product: Serving as the liaison between our customers and the product team.

• Partnerships: Coordinating with the partnerships team on customer onboarding, sharing insights, and utilizing partner resources to maintain customer satisfaction and engagement.

• Marketing: Collaborating on campaigns or assisting in identifying compelling customer stories to develop into marketing materials.

• You will ensure a seamless handover for customers and secure testimonials and referrals from our existing clientele.

⛳️ Requirements

• 3–5 years of experience in Sales or Customer Success, with a solid understanding of Customer Success in a SaaS environment.

• Demonstrated experience in identifying expansion and upsell opportunities.

• Proven ability to manage stakeholders independently in complex projects.

• Experience in negotiating renewals and add-on contracts.

• Familiarity with clients in the DACH region is a plus.

• Native German speaker with fluency in English.

• Proficiency in French is a significant advantage.

• We value team members who are honest, communicative, empathetic, and pragmatic.

• You are adaptable and thrive in a fast-paced, dynamic environment.

🏝️ Benefits

• Typical total compensation at target achievement is structured as 80% base salary (fixed) and 20% individual variable pay.

• Location: access to our office in Karlsruhe with regular visits to our office in Zurich.

• Flexible work options: we support home office, remote work, and in-person collaboration — you decide what works best for you.

• Grow with us: enjoy professional development in a dynamic setting with regular feedback and continuous learning opportunities.

• Team spirit: join a fast-growing tech company with a motivated and experienced team; we prioritize helpfulness and having fun together.

• Diversity: be part of an ambitious multicultural team that is passionate about technology.

• A job with purpose: contribute to saving human and environmental resources by facilitating digital signatures.