Senior Customer Success Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Take ownership of and manage a portfolio of high-value clients.

• Develop and implement strategies to optimize cross-sell and upsell opportunities.

• Oversee the complete sales process from opportunity identification to closure.

• Engage with C-level executives to foster trusted relationships.

• Serve as a trusted advisor to assist clients in achieving their strategic goals.

• Actively drive product adoption and improve customer satisfaction.

• Collaborate with Customer Success Managers, Solution Engineers, and other teams across functions.

• Travel once a quarter within Europe to enhance customer relationships.

⛳️ Requirements

• Minimum of 6 years in a Senior CSM, Key Account Manager, Expansion Manager, or Account Director role, emphasizing cross-sell and upsell.

• Experience in a company at a similar stage of growth, specifically within the $10M - $50M ARR range.

• Demonstrated capability to drive growth across various market levels and enterprise accounts.

• Highly organized, self-sufficient, and proficient in negotiating and closing deals.

• Proven background working with companies that market products or services to marketing teams.

• Strong comprehension of trends in digital experiences, e-commerce, and content management.

• Collaborative with internal teams while also capable of working independently and communicating effectively.

• Ability to adapt in fast-paced environments.

• Fluent in French, both spoken and written.

🏝️ Benefits

• Latest Macbook

• A budget to enhance your home office setup

• English classes available for all proficiency levels

• Online and onsite yoga classes three times a week

• Annual company gatherings to break from routine and connect with international teams!