Senior Customer Success Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Establishing and nurturing trust-based relationships with our BR clients, focusing on retention, agreement renewals, and potential expansions.

• Organizing meetings with clients to showcase results, metrics, conclusions, and subsequent plans or steps.

• Ensuring clients consistently leverage their services to foster growth and enhance customer satisfaction.

• Building essential relationships to ensure all of Odilo's operations are closely aligned with the client's business strategy.

• Collaborating in the formulation of customer strategies, aiding in the identification of short-term goals and long-term opportunities.

• Recognizing and managing potential project risks and dependencies.

• Gaining an in-depth understanding of the functionalities and services provided by ODILO to craft an execution strategy that maximizes customer perceived value.

• Designing and executing tailored programs and plans that deliver ongoing value to the client, secure renewals, and foster long-term account growth.

• Conducting client meetings to strengthen existing relationships while exploring new opportunities.

⛳️ Requirements

• Minimum of 10 years of experience in project management, customer success, and technology startups dealing with B2B clients.

• Residing in Rio de Janeiro or São Paulo.

• Fully remote position.

• Ability to quickly grasp client needs and identify opportunities.

• Proficient in establishing and maintaining robust client relationships and formulating growth strategies.

• Exceptional verbal and written communication skills, along with strong organizational, project management, and time management abilities.

• Fluent in both English and Spanish.

• Familiar with CRM tools and KPIs.

• Capable of working independently and comfortable meeting tight deadlines.

🏝️ Benefits

• Join an international, creative, and ambitious environment where each individual has a genuine impact and actively contributes to the company’s growth.

• Access to unlimited learning through ODILOFY, our proprietary learning platform featuring over 3 million pieces of content in various formats (books, audiobooks, videos, courses, movies, and learning experiences).

• Enjoy the flexibility of full remote work.

• Take your birthday off to celebrate it in your own way.

• Competitive salary plus commissions, aligned with your experience, background, and role.

• Opportunities for continuous professional development with real internal growth potential and ongoing learning.

• Participate in team, culture, and wellness events, including sports activities, to connect, collaborate, and celebrate achievements together.