Senior Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• The Senior Customer Success Manager (Sr CSM) is tasked with enhancing product adoption, realizing value, and ensuring retention across a diverse and intricate customer portfolio.

• The Sr CSM takes a proactive approach to managing customer health and engagement by utilizing usage telemetry, adoption indicators, and actionable insights to prioritize interventions, reduce risks, and foster growth.

• This position operates with significant autonomy and collaborates across functions to implement consistent success strategies and guarantee reliable, data-informed customer outcomes.

⛳️ Requirements

• Bachelor’s degree in a relevant field or a comparable combination of education and experience.

• 5-8 years of experience in Customer Success, Account Management, or similar customer-focused roles, preferably within SaaS or technology sectors.

• Familiarity with Salesforce.

• Experience with a Customer Success Management platform is an advantage.

🏝️ Benefits

• Global Gratitude and Recharge Days.

• Flexible, paid time off policy.

• Employee wellness programs and counseling resources.

• Meaningful peer recognition and awards.

• Paid parental leave.

• Invention/patenting assistance.

• Community impact, paid volunteer time, and opportunities.

• Intercultural learning and celebration.

• Multiple tools available for learning and growth, along with an amazing global community.