This is a fully remote position, open to applicants in Germany.

• Oversee strategic enterprise clients throughout the stages of onboarding, adoption, retention, renewals, and expansion.

• Spearhead implementation and change initiatives involving multiple stakeholders.

• Provide consultation to customers on governance, meeting preparations, collaboration, and decision-making processes.

• Conduct onboarding sessions, workshops, training, and enablement formats.

• Identify risks in adoption and devise concrete actions to boost usage and enhance customer value.

• Cultivate strong relationships with board offices, executive assistants, legal teams, governance, IT, and senior stakeholders.

• Relay customer feedback and insights to Product, Tech, Sales, and Leadership teams.

• Enhance Customer Success processes, playbooks, and scalable enablement resources.

• Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management.

• Proven experience working with enterprise clients and navigating complex stakeholder structures.

• Excellent communication and stakeholder management abilities in both German and English.

• Capability to consult with customers, facilitate workshops, and simplify complexity into actionable steps.

• Organized, proactive, hands-on, and possesses a customer-first approach.

• Familiarity with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar platforms is advantageous.

• 100% remote work with flexible working hours.

• Significant ownership within a rapidly growing SaaS company.

• Strategic position at the convergence of Customer Success, Consulting, Change Management, Product, and Sales.

• Close collaboration with enterprise clients and senior stakeholders.

• A transparent, trust-based culture that promotes swift decision-making.

• 2–3 offsites and workshops annually.

• Clearly defined development pathways and a steep learning curve.

Senior Customer Success Manager

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