Senior Customer Success Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Engage with users to devise innovative solutions to challenges within the insurance ecosystem.

• Oversee the entire post-sales journey, encompassing onboarding, renewals, upselling, and strategic account management for enterprise clients.

• Function as a trusted advisor and internal champion by collaborating across departments to fulfill customer needs.

• Act as the product and industry authority, effectively conveying value to decision-makers.

• Collaborate with Technical Program Managers and the Forward Deployed Engineering Team on the management of customer implementation projects and technical requirements.

• Swiftly address account issues utilizing internal cross-functional resources.

• Cultivate and sustain relationships with key client stakeholders and influencers.

• Leverage data to comprehend customers’ business needs, objectives, and product usage.

• Propel product adoption and value realization to enhance customer success, retention, growth, and expansion.

⛳️ Requirements

• A minimum of 7 years of experience in SaaS.

• Ideally, at least 3 years in Property & Casualty (P&C), Specialty Insurance, or Insurtech.

• Demonstrated experience working with large enterprise organizations in customer success, customer service, or client-facing relationship management roles.

• Experience in renewal or commercial revenue ownership.

• Consultative mindset and the ability to foster and maintain positive business relationships.

• Strong sense of accountability and personal organization.

• Project management skills and familiarity with agile methodologies are advantageous.

• Experience in leading a diverse team and tailoring training to meet individual needs and core values.

• Capacity to think strategically and execute effectively.

• Strong business acumen and executive presence.

• A degree in business, risk management, communications, or marketing is beneficial.

🏝️ Benefits

• Stock options.

• Comprehensive benefits package.

• Additional perks.

• Equal opportunity employer.

• Reasonable accommodations for individuals with disabilities during the application/interview process, job performance, and receipt of benefits and privileges.