Senior Customer Success Manager – all genders

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as a strategic consultant for our clients, grasping their business objectives and ensuring they achieve early value and lasting impact.

• Establish and nurture trusting relationships with customers, cultivating project advocates on the client side and identifying key stakeholders.

• Facilitate company-wide adoption of TradeLink and assist clients in utilizing our AI-driven product by implementing structured change management and promoting acceptance throughout the organization.

• Assume full responsibility for rollouts throughout the entire customer journey, including partner activation.

• Identify, comprehend, and effectively communicate user requirements to support customer-driven development of our AI-enhanced product features.

• Detect upselling and cross-selling possibilities within your customer portfolio and proactively advance their execution.

• Collaborate closely with the sales team, evaluate new opportunities, and actively participate in increasing revenue within your customer portfolio.

⛳️ Requirements

• Minimum of 3 years of experience in a customer-facing position within a digital context, ideally in B2B SaaS (experience in the logistics sector is advantageous).

• Demonstrated experience in structured onboarding and customer rollout processes, taking ownership to ensure new clients successfully start with the product and realize tangible value.

• Experience in identifying and capitalizing on upselling and expansion opportunities within a customer portfolio is a plus.

• Previously worked in dynamic, fast-paced environments, such as startups, scale-ups, or consulting, while maintaining oversight even under rapid conditions.

• A collaborative team player with a proactive approach, viewing yourself not merely as a support role but as a strategic link between clients, product development, and sales.

• Possess strong analytical abilities, high self-organization skills, and confidence in prioritizing tasks.

• Fluent in both German and English; knowledge of additional European languages is a bonus.

🏝️ Benefits

• Impact, Innovation & Ownership: Contribute to the growth of our rapidly scaling B2B2 SaaS startup in the logistics domain.

• Flexibility & Remote-First: Enjoy flexible working arrangements—either remotely or from our offices in Munich and Berlin.

• Learning & Growth: Benefit from ongoing feedback, 360° reviews, and collaborate closely with seasoned founders and leadership.

• Passionate Team: Become part of a driven, supportive team that prioritizes clarity, ownership, and genuine impact.

• Culture & Togetherness: Experience an inclusive, diverse, and enjoyable environment—ranging from virtual team engagements to unforgettable offsite events.

• Equity Participation: Gain from the company's growth and success through our VSOP program.