Senior Customer Success Engineer – Mobile App

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a diverse client portfolio, managing the technical aspects of their implementation, onboarding, adoption, and growth.

• Identify challenges faced by clients, assist them in articulating meaningful requirements, and develop innovative solutions to ensure their success in reaching their objectives.

⛳️ Requirements

• A minimum of 5 years of experience in developing, implementing, or managing digital solutions.

• Preferred experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles.

• Familiarity with web technologies, analytics, front-end development, and best practices for UX/UI design.

• Proficiency in HTML, CSS, and JavaScript, with additional experience in React, Angular, Vue, or native mobile technologies being advantageous.

• Must demonstrate expertise in JavaScript development.

• Practical experience with digital analytics tools such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf.

• Comprehensive knowledge of browser developer tools for testing scripts and diagnosing issues.

• Understanding of the page load lifecycle and strategies for performance optimization.

• Strong project and time management capabilities; must be adept at multitasking while addressing the needs of multiple clients.

• Ability to swiftly adapt to changing priorities and operate effectively in an ambiguous environment.

• Excellent verbal and written communication abilities, with outstanding presentation skills.

• Socially adept, capable of engaging with a diverse audience including senior leaders, middle managers, and individual contributors, both technical and non-technical.

• Willingness to travel up to 10% of the time.

🏝️ Benefits

• Medical, Dental, and Vision Insurance (Company covers 99% of the Medical base plan).

• FSA, DCFSA, and HSA account options available.

• Access to Employee Assistance Programs (EAP).

• Telehealth services provided.

• Optional Life & AD&D, STD, LTD, Critical Illness, and Accident insurance.

• Wellness perks, including discounts on a top-rated fitness app and the Healthy Rewards program.

• Discounts available for Pet Insurance.

• 401k plan with employer matching and Options/Equity opportunities.

• 13 company holidays offered.

• Unlimited Paid Time Off policy.

• Sick leave provisions.

• Parental and Adoption Leave available.

• Flexible work environment.