Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with clients to comprehend their business objectives and ensure they achieve measurable impact and ROI through effective utilization of the CARTO platform.

• Demonstrate the ability to deliver results by guiding and influencing various stages of the customer lifecycle, from onboarding and value creation to renewal.

• Identify opportunities for growth and serve as a source of insights to drive the advancement of our products and new solutions.

• Maintain momentum among customer teams through clear communication and follow-up.

• Build a trusted advisor relationship with our key enterprise customers across diverse verticals, engaging to thoroughly understand their business needs and goals with CARTO.

• Represent the voice of our customers within CARTO, liaising with Product, Engineering, and other teams to advocate for initiatives that will make a significant impact.

• Analyze and interpret key account-level data to deliver actionable insights (usage metrics, KPIs, forecasting, P&L, etc.).

• Collaborate closely with CARTO commercial teams to ensure accurate forecasting and timely onboarding and renewals.

⛳️ Requirements

• A minimum of 4 years of experience in enterprise customer-facing roles such as Customer Success, Forward Deployed Engineer, Technical Account Management, or Solutions Engineering, possessing a solid technical foundation and business acumen.

• Must have at least one of the following (preferably multiple): geospatial expertise, technical background, or professional experience with SQL in data analytics.

• Strong validated experience using AI tools and workflows to enhance work efficiency and reduce time to value for customers.

• Capable of confidently engaging with C-level stakeholders.

• Proficient in leading technical discussions and directly addressing technical challenges.

• Ability to analyze data, leverage CARTO products and AI tools, and apply technical skills to create proofs-of-concept and provide solution recommendations.

• Experience in early risk detection, managing complex enterprise organizations, and resolving challenging issues.

• Proven track record of fostering successful collaborations, trust, and communication with executive leadership, technical and sales teams, as well as technical users of the software.

• A passion for customer service, demonstrating diplomacy, empathy, composure, and a proactive approach when interacting with clients.

• A strong blend of being a team player while also being detail-oriented and self-motivated.

🏝️ Benefits

• Competitive compensation.

• Flexible work hours in a focused yet relaxed environment.

• Comprehensive benefits package, including 100% coverage for medical, dental, and vision for employees.

• Generous—truly generous—time off, along with a 401k plan that includes a match, and stock options.

• Opportunities for growth in a genuinely welcoming, multicultural, and multilingual company.

• A grand vision: to empower the world to leverage location-based data for better decision-making. We believe that openness and sustainability are integral to this vision, and we are committed to sharing it with the world.