Customer Success Engineer, German Speaker

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Act as the technical advisor and strategic owner for a portfolio of enterprise accounts, collaborating with individuals ranging from developers to CIOs and CTOs.

• Manage the entire customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.

• Promote adoption through live demonstrations, workshops, architecture guidance, troubleshooting, and best-practice suggestions — ensuring Deepgram's success within the customer's environment.

• Continuously conduct discovery: identify customer challenges, comprehend their business impact, and convert them into actionable requirements for product and engineering.

• Recognize and define opportunities for expansion (cross-sell, upsell, multi-product) in collaboration with Sales, and lead executive business reviews and joint planning sessions.

• Represent the voice of the customer internally — impacting the roadmap, go-to-market strategy, and the tools we develop to support customers.

• Monitor adoption, usage, health, and expansion to drive outcomes; travel to customer locations as required.

• Embrace an AI-first approach by default, creating tools, agents, and workflows that reduce repetitive tasks for yourself and the broader Customer Success team. Your impact will be evaluated based on the leverage you create, rather than just the accounts you manage.

⛳️ Requirements

• Extensive experience in technical, customer-facing roles — such as Technical Account Manager, sales/solutions engineering, enterprise Customer Success with a strong technical emphasis, implementation, or forward-deployed work — at API-driven, developer-first, or AI-focused companies. While we generally look for around 7+ years of experience, we prioritize the *shape* of your background over the specific duration.

• A proven history that combines customer ownership with technical expertise: solution design, hands-on troubleshooting, and commercial growth.

• Practical experience leading demos, proofs of concept, or technical workshops with enterprise customers — taking a leadership role rather than just participating.

• Demonstrated success in identifying and securing expansion within complex enterprise accounts.

• Proficient in discussing APIs, integrations, and developer workflows, as well as troubleshooting Level 1-style issues (no coding necessary, but genuinely knowledgeable — not just superficial understanding).

• Experience interacting with both technical stakeholders (developers, architects) and executive buyers (CIO, CTO, VP of Engineering).

• Outstanding communication, influence, and relationship-building skills — presenting information clearly and systematically to both technical and business audiences.

• Something you have created — a tool, agent, script, or workflow — that has permanently removed repetitive work. In your application, please share what it was, what it replaced, and what it continues to accomplish today.

• An AI-native operational model: specific workflows that fundamentally rely on AI, along with a clear strategy for how you would reconstruct them if those tools were no longer available.

🏝️ Benefits

• Health insurance

• Flexible work arrangements