Lead Customer Success Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Establish customer accounts; assist in onboarding; orient stakeholders; guide through administration portals; introduce support channels.

• Identify opportunities for growth; analyze platform utilization and customer environments; facilitate success planning and strategic sessions; align business objectives with product adoption.

• Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance services.

• Perform technical health evaluations; assess data security, privacy, and AI governance stance; deliver quarterly value and adoption assessments.

• Monitor indicators to detect churn risk proactively; define mitigation strategies; collaborate on renewal tactics with actionable technical insights.

• Develop business cases; define value realization; articulate growth opportunities; schedule review checkpoints with stakeholders.

• Engage with CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders by providing clear updates on risks, status, and opportunities; support executive discussions and roadmap alignment.

• Collaborate on initiatives for adoption and expansion to foster customer success.

• Operate under a long-term account assignment model linked to ARR and growth potential, typically covering Strategic and Enterprise accounts with substantial annual contract values.

• Own the technical success strategy and adoption roadmap; influence expansion and renewal results in collaboration with Sales and Customer Success leadership.

⛳️ Requirements

• 12+ years in customer-facing technical roles centered on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer).

• Hands-on experience with cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.

• Strong background in conducting technical assessments, leading adoption programs, and delivering quantifiable customer results; familiarity with DSPM, Privacy, or AI Governance platforms is advantageous.

• Preferred certifications include AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry credentials.

• Proven capability to convert business outcomes into technical adoption roadmaps and measurable value.

• Skills in engaging executive stakeholders (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk indicators into clear recommendations.

• Exceptional communication, cross-functional collaboration, and stakeholder management abilities.

🏝️ Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents

• Medical, dental, and vision coverage starting on your first day

• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program

• 401(k) retirement plan with company matching contributions

• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time

• AirVet: 24/7 virtual veterinary care at no cost

• Legal services, identity protection, and supplemental health insurance options

• Tax-advantaged spending accounts for healthcare, dependent care, and commuting

• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning