Senior Customer Success Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Explore and comprehend the technologies, solutions, limitations, and challenges associated with a cloud security, application security, and vulnerability management program.

• Align Veracode solutions with the technical, security, and business requirements of customers.

• Provide guidance and support on the effective utilization of Veracode security products and their integration within a customer's environment.

• Work collaboratively with the Customer Success Manager on assigned accounts during customer onboarding to facilitate a successful launch.

• Showcase and integrate Veracode products throughout the complete software development toolchain.

• Communicate Veracode’s vision, strategy, and product roadmaps to executives and technical leadership.

• Offer customer-focused feedback to internal product development teams to inform the future direction of Veracode solutions.

• Stay informed about security industry trends and emerging development technologies, applying them to enhance customer technical objectives.

⛳️ Requirements

• At least five years of experience in the information security or software development sector.

• Experience in customer-facing roles with excellent listening abilities and business relationship skills.

• Proficiency in system integration and automation, particularly in CI/CD (AWS, Azure DevOps, GitHub, Jenkins, etc.).

• Experience in scripting with Python, Postman, etc., to automate tasks using security tool APIs (REST & GraphQL).

• Understanding of how .NET, Java, and JavaScript programs are compiled and packaged.

• Practical experience with application security solutions (Veracode, Synopsys, Checkmarx, Snyk, etc.) and cloud security solutions (Wiz, Palo Alto Prisma, Orca, AWS Security Hub, etc.).

• Experience in gathering, prioritizing, and scoping customer requirements.

• A motivated self-starter with an engaging personality.

• Fluency in French is advantageous but not mandatory.

• Willingness to travel 10-25% of the time.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision Coverage to address all your healthcare needs.

• Unlimited paid time off and flexible work options to promote a healthy work-life balance.

• Extensive development and training opportunities to support your growth within the company.

• An annual pension contribution of 6%.

• Life insurance, personal accident coverage, and long-term disability insurance.

• Enhanced parental leave programs along with other family-friendly benefits.

• Annual fitness reimbursements and access to applications that promote well-being.

• Summer and year-end social gatherings to foster team bonding and celebrate our achievements.