Senior Customer Success Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Set up customer accounts; tailor backup policies and storage solutions; assist with onboarding; provide orientation to stakeholders; guide through admin portals; introduce available support channels.

• Spot migration possibilities; evaluate usage and environment; facilitate success planning and strategy sessions; align business objectives with product utilization.

• Perform assessments; develop protection strategies; suggest software products and architectures within the Veeam Data Platform.

• Conduct recovery simulations; utilize the Veeam Data Resilience Maturity Model (DRMM) to monitor and report on resilience posture; produce quarterly resilience reports.

• Observe signals to identify churn risk early; create mitigation strategies; collaborate on renewal strategies with actionable technical insights.

• Develop business cases; outline total cost of ownership (TCO); communicate value propositions for expansion; plan checkpoint reviews with stakeholders.

• Interact with CISO/CIO stakeholders providing clear updates on risk, status, and opportunities; support context for executive discussions and alignment of roadmaps.

• Work together on marketing-informed campaigns and strategies to enhance adoption and expansion.

• Manage a long-term account assignment model linked to annual recurring revenue (ARR) and growth potential, generally overseeing 5-50 Enterprise and Commercial-Named accounts with $100K+ ARR.

• Take ownership of the technical success plan and adoption roadmap; influence pricing, commercial agreements, and renewal conditions in collaboration with Sales and Customer Success leadership.

⛳️ Requirements

• Over 5 years of experience in customer-facing engineering roles concentrating on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level position.

• Practical expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and best practices in disaster recovery and resilience.

• Significant experience in designing and implementing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is advantageous.

• VMCE certification is mandatory (can be acquired post-hire within an agreed timeframe).

• Preferred industry certifications include AWS Solutions Architect (Associate/Professional) and Microsoft Azure Administrator or Solutions Architect Expert.

• Demonstrated capability to convert business outcomes into technical adoption roadmaps and measurable value.

• Skills in engaging with executive stakeholders (CISO/CIO) with the ability to distill technical, business, and risk signals into clear recommendations.

• Exceptional communication, cross-functional collaboration, and stakeholder management abilities.

🏝️ Benefits

• 20 annual vacation days, in addition to 4 extra global VeeaMe Days for personal well-being and 24 paid volunteer hours each year through Veeam Cares.

• Private medical insurance and income protection during periods of illness or injury.

• Annual wellbeing allowance and flu vaccination vouchers.

• Discounted HCF corporate health insurance.

• Access to free, confidential counseling and coaching through Employee Assistance Programs (EAP).

• Superannuation contributions through salary sacrifice.

• Car allowance for eligible field sales positions.

• Salary sacrifice options for portable electronic devices (phones, laptops, tablets).

• Opportunities for professional development through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events such as our annual Global Day of Learning.