Senior Customer Success Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Join Rasa’s customer success engineering team to work collaboratively with various clients, ensuring effective adoption and satisfaction with Rasa’s offerings.

• Offer technical advice and strategic direction to assist customers in maximizing their AI assistants, emphasizing best practices and sustainable success.

• Assist clients by resolving issues reactively and escalate to other teams when required.

• Foster a culture that promotes ongoing strategic customer success.

• Gather and relay customer feedback to Rasa’s product and engineering teams to influence product evolution.

• Develop and refine AI-driven tools to enhance customer support processes.

• Engage in internal training and educational sessions at Rasa.

⛳️ Requirements

• Profound technical knowledge in Rasa or similar conversational AI or NLP/LLM-based technologies.

• Experience as part of a critical customer leadership team, collaborating with both technical and business decision-makers.

• Proficiency in either Python or Full Stack applications operating in the cloud, with a preference for DevOps experience using Kubernetes.

• Experience managing on-premises licensed software solutions is a plus.

• Capability to serve as an industry-leading advocate during customer interactions and in public forums.

• Proficient in English and French.

🏝️ Benefits

• Flexible working hours and a designated remote work budget.

• A professional development stipend and 6 paid education days to support your growth in the role.

• 26 days of paid time off.

• A MacBook and additional technology to facilitate your work.

• Regular remote team events, along with an annual company-wide offsite.