Senior Customer Success Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as a trusted and strategic advisor for clients, overseeing the complete Customer Success lifecycle from onboarding to growth.

• Become the go-to Cribl expert as clients develop data pipelines to enhance data transformation within their organizations.

• Build and sustain relationships with stakeholders and senior management to implement success plans and KPIs for our largest clients.

• Foster the adoption and expansion of current use cases while advising and developing new use cases with the client.

• Stay closely attuned to your customers' needs, ensuring smooth operations. This encompasses use case initiatives, troubleshooting, Cribl certification progress, and more.

• Communicate and collaborate clearly and effectively, working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the customer advocate.

• Continuously motivate, mentor, and coach team members as a vital part of the Customer Experience organization.

• This role may involve on-call, standby, or after-hours responsibilities.

⛳️ Requirements

• At least 5 years of experience in a related role with direct customer advocacy and engagement in post-sales, demonstrating a passion for customer success and empathy for customer outcomes and value.

• A customer-first approach with excellent communication and relationship management skills capable of managing customer expectations through empathy and active listening.

• Proven experience working with large, complex enterprises and building relationships in a high-growth setting.

• Knowledge of Observability, Logs, Metrics, IT Operations, and Security, with a comprehensive understanding of managing data pipelines throughout the entire data lifecycle.

• Demonstrated ability to enhance product value by developing new use cases related to reducing, reusing, enriching, and routing data to achieve customer objectives.

• Quick learner with strong technical and problem-solving abilities.

• Willing to travel as necessary (up to 25%).

🏝️ Benefits

• Health insurance

• Diversity and inclusion programs