Senior Customer Success Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Managing a portfolio of accounts and renewals within a designated territory.

• Maximizing the value and return on investment for our customers using Docusign.

• Creating and implementing effective strategies for customer success and value realization.

• Facilitating regular business reviews with customers to promote product adoption and value extraction.

• Partnering with internal teams to formulate growth initiatives and risk management strategies for key accounts.

• Keeping an updated rolling forecast of your territory's performance.

• Overseeing the comprehensive adoption strategy, utilizing key partners throughout the Docusign ecosystem.

• Acting as the main point of contact for customers regarding escalation issues.

⛳️ Requirements

• Over 5 years of experience in Sales, Renewal Management, Account Management, and/or Customer Success, preferably in the SaaS sector.

• Proven experience in quota-carrying roles with a track record of achieving key performance metrics.

• Familiarity with deal negotiation processes and a successful history of navigating these cycles through a trusted advisor/consultative approach.

• Bachelor’s degree or equivalent professional experience.

• Strong skills in contract negotiation with a history of driving contracts to timely completion.

• Experience in fostering adoption across organizations while acting as a change agent for customers.

• Ability to showcase a strategic approach to facilitate persuasive value discussions with executive-level customers.

• Capacity to respond and adapt to potential rapid changes in priorities.

• High level of urgency combined with strong organizational and prioritization skills.

• Proficiency in Salesforce.

• Exceptional written and verbal communication skills.

• Ability to effectively convey value through customer interactions.

🏝️ Benefits

• Reasonable accommodations for qualified individuals with disabilities during our job application processes.

• A commitment to providing equal opportunities for success and ensuring every voice is heard.