Senior Customer Solutions Architect

This is a fully remote position, open to applicants in Italy.

📋 Description

• Manage executive-level relationships and strategic engagement for a portfolio of enterprise and high-value clients.

• Collaborate with customer teams on Sysdig implementations, architecture design, and operational best practices.

• Align customer business objectives with Sysdig's technical capabilities through Success Planning and Outcome Mapping.

• Facilitate Customer Business Reviews and maintain ongoing strategic interactions with both technical and non-technical stakeholders.

• Cultivate a deep understanding of customer environments to pinpoint risks and opportunities for optimization, expansion, and innovation.

• Lead and participate in hands-on workshops that assist customers in maximizing the value of the Sysdig platform.

• Support Sales in renewal and expansion efforts by demonstrating quantifiable value realization and usage growth.

• Identify and mitigate account risks through health monitoring, technical diagnostics, and stakeholder engagement.

• Advocate for customer needs by collaborating with Product and Engineering on roadmap initiatives.

• Work alongside Support and Professional Services to ensure high-quality solutions and prompt issue resolution.

• Mentor junior CSMs/CSEs and contribute to best practices, process enhancements, and internal training.

⛳️ Requirements

• Over 7 years of experience in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting within a SaaS or cybersecurity environment.

• Proven track record of managing enterprise customer relationships and navigating complex organizational structures.

• Practical experience in installing and troubleshooting solutions on Kubernetes and working with container-based technologies.

• Strong grasp of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.

• Familiarity with scripting and API integration to support and troubleshoot technical solutions.

• Demonstrated achievements in driving measurable customer outcomes and leading executive-level engagements.

• Strong business acumen with the ability to translate technical capabilities into business impact.

• Experience in managing issues, conducting root cause analysis, and driving resolution efforts.

• Exceptional communication, presentation, and stakeholder management skills.

• Possession of one or more certifications such as CKAD, CKA, or CKS.

• Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms.

• A background in cybersecurity or DevSecOps is highly desirable.

• Familiarity with Sysdig and/or Falco is an advantage.

• Strategic, consultative, and customer-centric mindset.

• Self-motivated, proactive, and adaptable to change.

• Strong empathy, patience, and a passion for customer engagement.

• Curiosity in both technical and business fields.

• Coachable and team-oriented with a collaborative, learning-driven attitude.

🏝️ Benefits

• Additional days off to prioritize your well-being.

• Mental health support for you and your family through the Modern Health app.

• Competitive compensation package.