Senior Customer Service, Sales Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage complex customer inquiries, orders, purchase orders, and complaints independently.

• Serve as the primary connection between customers, field sales, internal sales, logistics, and specialist departments.

• Assist the sales team with customer care, quote management, and order processing.

• Lead the complaints management process and create sustainable solutions to enhance customer satisfaction.

• Examine recurring service issues and pinpoint areas for process optimization.

• Oversee and maintain customer and order information within the ERP system.

• Contribute to the enhancement of service standards and internal processes.

• Collaborate closely with management and sales to strategically respond to customer feedback.

⛳️ Requirements

• Minimum of 7 years' experience in customer service, Customer Success, or Sales Support.

• Strong familiarity with ERP and CRM systems, preferably myfactory.

• Structured and solution-focused approach to work.

• Excellent communication skills and a professional demeanor.

• Experience in coordinating between sales, logistics, and customer service teams.

• Capacity to work autonomously and proactively enhance processes and service quality.

• Proficient in German, both written and spoken.

• Ideally, knowledge in micronutrients, health, or dietary supplements.

🏝️ Benefits

• Option to work remotely.

• Encouragement to take initiative.

• Opportunities for training and professional development.

• Consistent working hours (Monday to Friday).

• Access to our products at attractive employee discounts.

• Company pension scheme.

• JobRad (company bicycle) option available.

• Shopping card benefits.

• Participation in the Corporate Benefits program.

• Additional health insurance options.