Senior Customer Service Representative – Patient Scheduling

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Nurse Managers/Supervisors, field personnel, and patients to arrange home infusion visits across a network of branches.

• Complete all nurse assignments for patients, adjusting visit schedules based on patient availability, and assigning new patients to suitable nurses.

• Actively monitor all patient appointments to ensure accuracy.

• Serve as the coordinator for nursing referrals by liaising with pharmacy, reimbursement, and nursing departments while delivering exceptional customer service.

• Communicate with various staff members, departments, and prescribers through fax, email, instant messaging, and phone.

• Oversee personal email as well as nursing mailboxes for necessary follow-ups, prioritizing tasks accordingly.

• Manage multiple Excel documents to identify tasks that need completion and assess their urgency.

• Respond promptly to inquiries from patients, field staff, and other departments regarding nursing and patient referrals and schedules.

• Investigate and research issues to provide effective resolutions.

• Take initiative in problem-solving while demonstrating the ability to effectively multitask and utilize critical thinking.

• Ensure accurate and timely data entry in the appropriate systems.

⛳️ Requirements

• A minimum of a High School diploma or GED is required.

• At least 5 years of relevant Customer Service experience.

• High proficiency and frequent use of Excel and Outlook are essential.

• A proactive work ethic with the capability to be managed and trained in a virtual environment.

• Strong attention to detail is necessary.

• Excellent written and verbal professional communication skills.

• Ability to adapt in a fast-paced work environment, learn rapidly, solve problems, and make independent decisions.

🏝️ Benefits

• Medical benefits.

• Vision benefits.

• Dental benefits.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence.