Partner Support Specialist

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Provide outstanding and timely customer support to partner inquiries via multiple channels, including phone, email, and other tools.

• Actively participate in meetings and training sessions as required to keep abreast of processes and industry developments.

• Recognize and resolve technical issues reported by partners, escalating more complex problems when necessary.

• Offer concise information to partners regarding products, services, and policies.

• Maintain accurate and current records of interactions or issues documented.

• Oversee our internal inventory management system, precisely entering essential tow information through data entry.

• Coordinate, manage, and dispatch tow operations across various regions, ensuring efficient dispatch and monitoring processes.

⛳️ Requirements

• 2-3 years of experience in customer support or a related role.

• Strong problem-solving capabilities.

• Excellent communication skills, both written and verbal.

• Preferred familiarity with smartphone technology and web-based applications.

• Ability to thrive in a fast-paced environment and adapt to changing circumstances.

• Proven experience working effectively in both team settings and independently.

• Detail-oriented with strong organizational and multitasking skills.

• Self-motivated with a willingness to learn and take initiative.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Comprehensive health and wellness benefits.

• Flexible work schedules and remote work options.

• A supportive and collaborative work environment.