FlexFund Support Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assist clients by responding to inquiries and guiding them through various processes.

• Evaluate incoming requests to identify the most effective and suitable solutions.

• Oversee order workflows from initiation to finalization, ensuring timely processing and appropriate handling.

• Verify the accuracy of order information across internal systems.

• Detect, assess, and document system bugs or operational issues based on daily workflow insights; ensure proper documentation and timely escalation.

• Communicate effectively with clients and internal teams to address order-related issues.

⛳️ Requirements

• At least 1 year of experience in customer service or technical support (preferred).

• Strong attention to detail with a high level of accuracy in data entry tasks.

• Ability to thrive in a fast-paced environment and meet strict deadlines.

• Proficient multitasking and time management abilities.

• Tech-savvy, capable of navigating various systems (CRM, reporting tools, etc.).

• Experience collaborating with global and/or US-based business teams.

• Exceptional written and verbal communication skills in English.

🏝️ Benefits

• Supporting Porch Group