Customer Service Representative – Parent Liaison

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivering exceptional customer service to our families via telephone

• Accurately capturing patient registration details and managing initial appointment scheduling, including the identification of potential conflicts or trends for each Clinic schedule

• Facilitating communication between referring physicians, insurance providers, and our treatment clinics

• Reviewing cost share amounts, co-payments, and financial responsibilities with our families

• Managing variable call volumes across multiple queues, averaging between 40 to 70 calls daily

⛳️ Requirements

• 1 – 2 years of customer service or related experience

• 1 – 2 years of experience with computer software

• Outstanding communication skills, including phone etiquette and interpersonal relations

• Capability to engage with individuals from various backgrounds

• A proactive approach with the capacity to quickly learn and absorb new information

• Professional demeanor in both written and verbal communication with families, providers, and colleagues

• Proficient in problem-solving and prioritizing daily tasks to effectively manage individual workload

🏝️ Benefits

• Medical, Vision, and Dental Insurance

• 401k Retirement Plan

• Flex Spending Plans

• 18 Days Paid Time Off each year plus 7 company-paid Holidays

• Life Insurance

• Short/Long Term Disability Insurance