Senior Customer Service Representative

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Responding to incoming telephone calls and delivering outstanding customer service.

• Addressing customer inquiries and feedback through phone, email, Live Chat, and SMS with efficiency and professionalism.

• Tasked with investigating and resolving complaints to ensure customer loyalty and satisfaction.

• Following up on all written communications and escalating issues to the customer service manager as needed.

• Collaborating with other departments to facilitate problem resolution.

• Teaming up with fellow customer service representatives to foster an atmosphere of customer satisfaction.

• Managing customer escalations through phone, email, Live Chat, and SMS with professionalism and precision.

• Assisting customer service agents who require support and guidance.

• Supporting newly hired agents during their training phase by allowing them to observe and shadow as necessary.

⛳️ Requirements

• Proficiency in Microsoft Word and Excel.

• High School Diploma.

• Ability to type at least 50 words per minute.

• Over 1 year of experience in Customer Service, help desk, or call center roles (Preferred).

• Ability to type at least 60 words per minute (Preferred).

• Familiarity with website navigation (Preferred).

🏝️ Benefits

• Necessary equipment will be supplied.