This is a fully remote position, open to applicants in Spain.

📋 Description

• You will be reporting to the Manager of Customer Reliability and serve as a key member of the technical support team, delivering advanced technical expertise on customer-related issues.

• Collaborate and build relationships with the development engineering team to ensure effective tracking of engineering escalations, bugs, and feature requests.

• Create technical troubleshooting sessions, training, and guides for internal members of the Customer Reliability Engineering (CRE) team.

• Develop, review, and maintain the internal repository of knowledge base articles.

• Triage and document bugs and enhancement requests identified in the field and during reproduction.

• Partner with our Escalation Management team on high-touch accounts.

• Participate in the on-call rotation.

⛳️ Requirements

• A minimum of 5 years of experience as a senior technical support/escalation resource for enterprises in a similar or related domain (container management, cloud management, cloud security).

• Expertise in Kubernetes and Linux at a master level.

• Proficient in one or more scripting languages (Bash/Shell/Python).

• Familiarity with public cloud providers and their services, such as AWS, Azure, and GCP.

• Desirable: knowledge of Oracle and IBM Cloud.

• Proven ability to manage multiple challenges concurrently.