Senior Customer Intake Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Confirm and validate the precision of customer account details

• Interact and collaborate with customers through phone, email, and messaging to ensure account information is both accurate and comprehensive

• Work in partnership with the Empower customer success team

⛳️ Requirements

• Highly detail-oriented and organized

• Excellent written and verbal communication abilities

• Background in a customer service/support capacity or call center setting, ideally within a financial institution

• Proficient in Zendesk

• Team-oriented mindset and a professional demeanor

• Bachelor's degree

• Minimum of 2 years of professional experience

• Preferred: background in finance or accounting roles

• Availability to work 40–45 hours per week, from Thursday to Monday

• Must be eligible to work in the U.S. only

• Cannot provide visa sponsorship for this role

🏝️ Benefits

• Equity

• Performance-based bonus

• Competitive benefits

• Opportunity to be part of an exceptional team dedicated to improving the lives of millions