Senior Customer Experience Manager

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Assume responsibility for a variety of projects and initiatives, primarily focusing on cloud security, while collaborating with essential account groups (Sales, Support, Success), product/engineering teams, and customer teams.

• Engage with and influence key stakeholders to ensure effective communication and collaboration throughout the project lifecycle, with a particular emphasis on security best practices.

• Develop a thorough understanding of the customer’s business vision, culture, and processes, with a strong focus on cloud security requirements.

• Cultivate and strengthen relationships across the organization, from day-to-day technicians to CISO-level executives.

• Advocate for the value of Wiz, encouraging customers to adopt the appropriate secure solutions at the right time.

• Ensure that guidance from Wiz (documentation, support, TAM, product team, etc.) is comprehended and implemented by the customer, while representing the customers' security needs internally at Wiz.

• Utilize your communication skills and extensive project management experience with large-scale transformations to guide customers post-onboarding through their stages of Wiz adoption, with a strong emphasis on establishing and maintaining robust cloud security practices.

• Creatively address customer security challenges by introducing new ideas, tools, and mechanisms while navigating any internal political barriers within the customer’s organization.

• Partner with the Customer Account team to identify and pursue strategic cloud opportunities, particularly those related to enhancing cloud security by deepening product usage or expanding into new business units.

• Offer support through Total Cost of Ownership (TCO) analyses and business case assessments, ensuring alignment with customer security objectives.

• Comprehend the tool ecosystem and provide options for tool consolidation, thereby enhancing Wiz's value.

• Speed up the customer's cloud security adoption journey by defining key milestones, eliminating obstacles, and implementing processes to ensure secure workload migrations.

• Drive customer enablement by devising a comprehensive training strategy to enhance the skills of both technical and non-technical roles within the customer's organization, with a strong focus on cloud security awareness.

• Establish effective governance structures to manage the partnership with the customer, prioritizing security aspects of the partnership and the customer's adoption of Wiz.

⛳️ Requirements

• 6+ years of experience in a Customer Success Manager (CSM), Account Executive (AE), or other customer-facing strategic role.

• Demonstrated success in working with Fortune 100 customers utilizing cloud-based technology.

• Experience in managing strategic customers, coupled with an entrepreneurial mindset to problem-solve and deliver effective solutions for complex engagements.

• Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all organizational levels.

• In-depth understanding of Security SaaS offerings and pricing models, with the agility to learn Wiz's offerings and pricing swiftly.

🏝️ Benefits

• Base salary + bonus + equity + benefits

• Learn more about benefits at Google