Senior Customer Experience Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with the Customer Experience Director and engage with various stakeholders throughout PointClickCare.

• Establish, govern, and assess the comprehensive customer experience.

• Persuade others to embrace alternative perspectives while anticipating and addressing objections.

• Provide daily guidance and coaching to both internal and external teams on quantitative and qualitative research initiatives.

• Tackle intricate problems that require thorough analysis of situations or data.

• Incorporate best practices from the discipline and leverage advanced technical expertise.

⛳️ Requirements

• A minimum of 7 years of direct experience in marketing research with a focus on defining and implementing customer experience measurement protocols.

• Proven capability to influence business goals to enhance the customer experience.

• Strong analytical skills with the ability to utilize data to sway others.

• Competence in applying insights to both long-term strategic business matters and everyday operational challenges.

• Proficiency in Excel, PowerPoint, and Power BI.

• Bachelor's degree in business, mathematics, or a related scientific field.

• Familiarity with the healthcare sector.

• Prior experience in a successful SaaS environment.

🏝️ Benefits

• Benefits starting from Day 1.

• Retirement Plan Matching.

• Flexible Paid Time Off.

• Wellness Support Programs and Resources.

• Parental & Caregiver Leaves.

• Fertility & Adoption Support.

• Continuous Development Support Program.

• Employee Assistance Program.

• Allyship and Inclusion Communities.

• Employee Recognition.

• Bonus.

• Travel to and from in-office events, including onboarding, team events, and semi-annual and annual team meetings.