Senior Customer Engineer, SLED

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with Account Executives to conduct technical discovery, design customized architectures, and present product demonstrations and Proofs of Concept across Cloudflare’s Security, Networking, and Developer Platforms.

• Customize solutions to meet public sector procurement and compliance requirements.

• Lead or supervise technical onboarding and implementation processes.

• Act as the main executive and engineering liaison for customers.

• Manage discovery, demonstrations, onboarding, technical health, risk assessment, and expansion strategies.

• Track customer health scores and telemetry to ensure quick time-to-value and address integration challenges.

• Maintain a variable quota linked to new business acquisition and/or account growth.

• Promote platform adoption, revenue retention, and identify cross-sell and up-sell opportunities.

• Conduct technical Quarterly Business Reviews and communicate platform capabilities in terms of ROI for C-level executives.

• Function as a trusted technical advisor during onboarding, maturity, renewal, and expansion phases.

• Leverage AI agents and internal platforms to streamline RFP/security questionnaire responses, sandbox provisioning, and telemetry monitoring.

⛳️ Requirements

• Demonstrated experience working with or selling to SLED, Local Government, State, or Municipal agencies.

• Background in a customer-facing technical position, such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.

• Extensive technical knowledge in areas such as web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.

• Proven success in a quota-carrying or revenue-aligned context.

• Familiarity with SaaS metrics, translating business value, and understanding public sector/enterprise sales cycles.

• Outstanding presentation and stakeholder management abilities.

• Strongly preferred: Experience with Workers AI, AI Gateway, and Vectorize.

• Strongly preferred: Experience in prompt engineering, LLM orchestration, or RAG architectures.

• Strongly preferred: Proficiency in Python, JavaScript, or similar programming languages.

🏝️ Benefits

• Participation in equity plan.

• Medical/Rx Insurance coverage.

• Dental Insurance.

• Vision Insurance.

• Flexible Spending Accounts.

• Commuter Spending Accounts.

• Fertility & Family Forming Benefits.

• On-demand mental health support and Employee Assistance Program.

• Global Travel Medical Insurance.

• Short and Long Term Disability Insurance.

• Life & Accident Insurance.

• 401(k) Retirement Savings Plan.

• Employee Stock Participation Plan.

• Flexible paid time off that includes vacation and sick leave.

• Leave programs, encompassing parental, pregnancy health, medical, and bereavement leave.