Senior Customer Engineer – Regional Oil & Gas

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Take charge of technical pre-sales for regional NOC accounts, including discovery, solution design, demonstrations, proofs of concept, and technical proposals.

• Ensure accountability for the pre-sale design of integrated edge solutions, which encompass an enclosure suitable for physical site constraints, hardware sizing for workloads, network strategies for local data transfer and remote backhaul, as well as the deployment approach for applications (first- or third-party).

• Convert upstream, midstream, and downstream operational use cases (e.g., real-time field analytics, edge AI at remote locations, data sovereignty) into Armada architectures.

• Lead and document proofs of concept, collaborating with product, delivery, and partner engineering teams.

• Serve as the customer's technical point of contact throughout implementation, working in partnership with delivery teams on execution.

• Function as a trusted technical advisor to customer engineering and IT/OT stakeholders, establishing credibility at both operational and decision-making levels.

• Position Armada’s Galleon, Atlas, and Bridge platforms, along with the Microsoft Azure Local / NVIDIA / Qualcomm stack, against competitors, clearly communicating differentiation in terms of sovereignty, speed, and scalability.

• Develop and sustain a comprehensive understanding of Armada’s partner ecosystem, their products, software, technology stacks, and how they integrate with Armada, while designing joint solutions that merge Armada and partner technologies.

• Act as the technical liaison to partners and system integrators during shared NOC engagements, coordinating architectures and distributing technical responsibilities.

• Assist in bid and RFP responses by providing technical content, architecture diagrams, solution selections (hardware and software), and effort estimates.

• Collaborate closely with Account Executives and the energy Value Advisor to enhance the pipeline and expedite technical sales cycles.

• Relay customer and field insights back to product management to help shape the roadmap for energy use cases.

⛳️ Requirements

• A minimum of 8 years of experience in pre-sales, solution architecture, or customer/sales engineering, with direct experience in the oil & gas sector being a non-negotiable requirement for this role.

• A strong understanding of edge computing, data center infrastructure, cloud solutions, and/or AI/ML solution architecture.

• Capability to lead technical discussions with both engineering teams and senior decision-makers.

• Experience in scoping and executing proofs of concept and drafting technical proposals.

• Familiarity with the GCC / MEA energy landscape and the procurement and operational environments of NOCs.

• Comfort in working within a multi-partner ecosystem; ability to swiftly learn partner and integrator products and integrate them into cohesive end-to-end architectures.

• Excellent communication and presentation skills in English, with a willingness to travel across the region.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options