Senior Customer Engineer – LATAM

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as a reliable technical advisor for potential clients, offering strategic insights on data architecture, governance, instrumentation, and business results.

• Engage and consult with stakeholders across all levels to build trust and influence purchasing decisions.

• Close the gap between technical and business aspects by defining success metrics for proofs-of-concept and ensuring effective execution and results.

• Utilize Mixpanel expertise along with technical and consultative skills throughout proof-of-concept initiatives.

• Collaborate with Account Executives to drive revenue growth and act as the primary technical contact for clients.

• Work alongside post-sales teams to convert pre-sales value propositions into tangible post-sales outcomes.

• Cultivate relationships and identify the needs of key technical stakeholders within the assigned business portfolio.

• Gather feedback from prospects and relay it to the Product team.

• Lead technical qualification for customer use cases and provide tailored demonstrations.

• Define the scope and execute proof-of-concept projects, advising on data ingestion, architecture, success criteria, and analytics deployment strategies.

⛳️ Requirements

• Proficiency in both business and conversational Spanish and English.

• Ability to engage with stakeholders at all levels, from discussing APIs with developers to enhancing organizational efficiency with CIOs.

• Proven experience in qualifying and selling technical solutions to executive stakeholders.

• Over 6 years of experience in a Software-as-a-Service Sales Engineering or similar role.

• Experience in data querying, modeling, and transformation using tools such as SQL, dbt, Python, Business Intelligence platforms, or Product Analytics tools.

• Familiarity with databases and cloud data warehouses, including Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, and Databricks.

• Successful history in sales engineering, consulting, or technical project management.

• Exceptional written, analytical, communication, and presentation skills.

• Strong discipline in process and project delivery.

• Competence with AI tools such as Claude, Claude Code, and Gemini.

• Willingness to travel as necessary.

🏝️ Benefits

• Comprehensive Medical, Vision, and Dental Care.

• Mental Wellness Benefit.

• Generous Vacation Policy & Additional Company Holidays.

• Enhanced Parental Leave.

• Volunteer Time Off.

• Pre-Tax Benefits including 401(K).

• Wellness Benefit.

• Holiday Break.