Senior CSM/Team Lead

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee community establishment, recruitment, engagement, renewal, and overall well-being.

• Partner with sales teams to discern client requirements and offer proactive, customized recommendations.

• Create innovative solutions utilizing available tools and processes to surpass client expectations.

• Act as the main liaison for clients, internal teams, and external vendors, nurturing and sustaining successful relationships with all stakeholders.

• Manage vendors and partners to ensure that projects adhere to timelines and remain within budget.

• Ensure the timely fulfillment of all deliverables, including meeting invoicing deadlines.

• Continuously assess program components, foresee/identify potential challenges, and oversee their resolution.

• Effectively utilize Sago systems throughout the project lifecycle.

• Collaborate with clients to provide prompt updates regarding community status.

• Support and collaborate with internal and external teams including programming, data processing, insights, and reporting (both quantitative and qualitative).

• Validate and prepare deliverables (datasets, reports, engagement activities/calendars, communications to community members).

• Meet client timeline expectations and deliver high-quality outputs in the most efficient manner while maintaining project margins.

• Adhere to the company's standard operating procedures (SOPs).

• Perform other assigned duties.

⛳️ Requirements

• Bachelor’s Degree or equivalent qualification.

• A minimum of 3-4 years of client-facing experience in a market research setting, along with management experience.

• Familiarity with research design, reporting, data analysis, international data collection, and multi-mode methodologies is advantageous.

• Experience with tools such as Decipher, PowerBI, S3, Athena, MailChimp, and OpenTexting.

• Proficient in advanced MS Office applications (Excel, Word, PowerPoint) is required.

• Experience with DIY survey tools (e.g., Alida or Fuel Cycle) is a plus.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.