Customer Success Manager – SaaS

This is a fully remote position, open to applicants in Germany.

📋 Description

• Organize and facilitate an exceptional onboarding experience for new clients.

• Oversee customer relationships in the commercial operations management for wind and solar energy projects.

• Offer expert advice on the optimal usage of opti.node.

• Maintain ongoing communication with customers post-onboarding.

• Recognize unique challenges and create customized solutions.

• Work collaboratively with Product Management, Product Owners, and the Sales team.

⛳️ Requirements

• A degree in energy economics or a related field.

• Familiarity with energy-related levies, privileges, or reporting requirements.

• Experience in energy consulting, trading, energy services, or a similar industry.

• Understanding of processes and workflows within the energy sector.

• Background in Customer Success.

• Enjoyment in engaging with B2B clients.

• A knack for solving intricate problems.

• Proficient in using digital tools (HubSpot, Confluence, Miro, Microsoft Teams).

• Strong skills in Excel.

• Fluent in German (C2 level) and possess a good command of English.

🏝️ Benefits

• 30 days of vacation each year.

• Permanent (open-ended) employment contract.

• Sustainable and flexible work arrangements.

• Annual budget for professional development.

• Monthly team-building days and yearly team events.

• Workation: opportunity to work temporarily within the EU.

• BahnCard.

• Subsidized job ticket.

• Bike leasing options.

• Membership in Urban Sports Club / Hansefit.