Customer Success Associate I

This is a fully remote position, open to applicants in United States.

📋 Description

• Onboard new clients utilizing various channels such as phone calls, video conferencing, emails, and text messaging.

• Inform new clients about the advantages that Wisetack provides to their businesses.

• Implement ad-hoc activation campaigns based on business requirements.

• Relay merchant needs, recurring challenges, and feedback to cross-functional teams, particularly in product, marketing, and partnerships.

• Actively collaborate with growth and product teams to ensure a consistent experience, share insights, and consolidate feedback.

⛳️ Requirements

• A minimum of 2 years of experience in a customer-facing role, such as customer success, onboarding, support, sales, or account management.

• Bachelor's degree.

• Proficiency with the technology we utilize as a team, including Salesforce, Tableau, Salesloft, Slack, Google Suite, Claude, ChatGPT, Granola, Confluence, and more.

• Proven ability to leverage customer data and feedback to prioritize tasks, identify trends, and highlight areas for improvement.

• Excellent verbal and written communication skills via phone, text, video conferencing, and email.

• Strong organizational abilities, time management, and follow-through in a high-volume environment.

• A product-oriented mindset, demonstrated by previous experience in a technology startup.

• Familiarity with AI tools to enhance productivity, communication quality, and efficiency in daily workflows.

🏝️ Benefits

• $4,000 annual discretionary bonus.

• Equity.

• Comprehensive benefits.