Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding process for customers and assist them in navigating their CrowdStrike Flex agreements.

• Serve as the Subject Matter Expert (SME) for CrowdStrike Flex agreements.

• Collaborate with teams in Engineering, Security Sales, and Services on CrowdStrike platforms.

• Organize and lead regular Customer Success Plans meetings to assess usage, perform health checks, discuss roadmaps, and gather customer feedback.

• Establish and sustain strong relationships with key customers and partners to ensure a positive customer experience and build trust.

• Maintain effective communication with customers and internal teams across various platforms.

⛳️ Requirements

• A completed Bachelor’s Degree or equivalent work experience is required.

• At least 2 years of experience in a Customer Success role.

• Minimum of 1 year of experience working with CrowdStrike product offerings.

• Over 2 years of experience in a sales role, preferably focused on Security.

• Proficiency in using Microsoft Dynamics AX for enterprise resource planning.

• Comprehensive understanding of the CrowdStrike business model and solutions to effectively manage customer success plans.

• Ability to clearly explain the CrowdStrike Flex agreements program, including agreement structure and renewal processes.

• Willingness to travel up to 15% for SHI, Partner, and Customer Events.

🏝️ Benefits

• Health, wellness, and financial benefits designed to provide peace of mind for you and your family.

• Opportunities for continuous professional development and leadership advancement.

• Access to world-class facilities and the technology necessary for success – whether in our offices or yours.