Customer Success Agent, Hotel and Sports Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide assistance to clients regarding inquiries about the platform through telephone, email, and live chat.

• Collaborate with internal teams to deliver exceptional support while adhering to service response time objectives.

• Resolve customer queries effectively.

• Fulfill customer support duties to ensure a superior experience for our teams and athletes.

• Manage individual reservations within team blocks.

• Oversee hotel compliance with rooming lists.

• Complete, monitor, and report support tickets using the CRM system.

• Ensure consistent achievement of all KPIs and service benchmarks.

⛳️ Requirements

• A graduate from a University or College, preferably in Travel & Tourism, Hospitality, or Sports Management.

• A minimum of 1 year of experience in a tech support or customer service position.

• Previous experience in hotel management or sales will be considered an advantage.

• Capability to multitask and adapt quickly in a fast-paced environment.

• Strong problem-solving abilities and a knack for collaboration.

• Experience with CRM systems.

• Travel Industry Council of Ontario (TICO) certification is preferred.

🏝️ Benefits

• Competitive salary and benefits package.

• A casual yet dynamic work environment tailored for modern workers.

• A performance-driven culture.

• Opportunities for growth and development.

• Provision of IT equipment.

• A culture fostering teamwork, celebrating successes, social events, and goal-oriented work.