Senior CRM Consultant

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the implementation of CRM campaigns and customer engagement strategies across various channels within Braze.

• Set up and tailor Braze to execute established strategies, customer journeys, and campaign outlines.

• Create, launch, and enhance targeted campaigns leveraging segmentation, personalization, and automation features.

• Collaborate with CRM Strategists, Project Managers, and clients to ensure the strategy aligns with execution.

• Manage and analyze customer data to enhance campaign performance, optimization, and audience targeting.

• Conduct quality assurance across campaigns, integrations, and supporting documentation to guarantee delivery accuracy and quality.

• Track campaign performance and generate reports that offer clear insights and actionable recommendations.

• Act as a trusted partner for clients, assisting in translating business needs into effective CRM solutions.

• Stay updated on Braze functionalities and industry best practices, applying innovative tactics to enhance client results.

• Promote continuous improvement initiatives across delivery processes, campaign execution, and platform utilization.

⛳️ Requirements

• Minimum of 5 years of experience in CRM, Marketing Automation, Lifecycle Marketing, or Customer Engagement roles.

• Extensive hands-on experience with Braze, Salesforce Marketing Cloud, HubSpot, or equivalent CRM platforms.

• Demonstrated success in executing multi-channel CRM campaigns and customer journeys.

• Strong grasp of segmentation, personalization, lifecycle marketing, and digital marketing principles.

• Experience handling customer data, relational databases, and performance reporting for campaigns.

• Exceptional attention to detail, particularly in QA processes for campaigns, integrations, and documentation.

• Strong communication and stakeholder management skills developed in client-facing or agency settings.

• Ability to collaborate effectively across cross-functional teams in a dynamic environment.

• Proactive, solution-focused mindset with excellent organizational and problem-solving abilities.

• Proficiency in English at a C1 level.

🏝️ Benefits

• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else.

• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win.

• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond.

• Remote‑First for Life – Work from wherever you feel your best.

• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter.

• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable.