Senior Credit and Collections Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead efforts in collecting overdue receivables to enhance Days Sales Outstanding (DSO) and reduce exposure to bad debt.

• Assess customer creditworthiness while establishing, monitoring, and adjusting credit limits based on financial evaluations and risk assessments.

• Collaborate with Sales, Account Management, Order Operations, and Accounting to address invoice disputes, billing challenges, purchase order inconsistencies, and other obstacles to payment.

• Track accounts receivable aging, unapplied cash, customer deductions, and collection performance, providing precise reporting, cash forecasts, and risk assessments to Finance leadership.

• Mentor, develop, and oversee the Credit and Collections team by setting clear objectives, accountability, and best practices.

• Propel process enhancements, automation projects, and improvements to credit policies, collections workflows, and reporting capabilities.

• Engage in ongoing security awareness training and adhere to company policies.

• Identify and report security risks to the relevant Executive Leadership Team member and actively support remediation efforts.

• Perform additional duties as assigned.

⛳️ Requirements

• 7 to 10+ years of progressive experience in credit, collections, accounts receivable, or finance operations, including previous leadership of a credit and collections team.

• Experience managing an accounts receivable portfolio of at least $1.1 billion, reflecting the complexity and scale of the company's operations.

• Strong understanding of commercial credit analysis, customer risk assessment, collections strategies, dispute resolution, and accounts receivable management in a B2B context.

• Proven experience managing a large, intricate accounts receivable portfolio with enterprise clients, including handling purchase orders, contract terms, and customer payment processes.

• Advanced skills in Microsoft Excel and financial reporting tools; familiarity with NetSuite or similar ERP systems is preferred.

• Exceptional analytical, negotiation, communication, and relationship management abilities, with the capacity to influence stakeholders across Finance, Sales, and Operations while fostering process improvements.

🏝️ Benefits

• Unlimited Paid Time Off (PTO)

• Incentive compensation plans for all employees

• Company-funded 401k contributions

• Zero-cost employer-covered health insurance

• Annual BYOD (Bring Your Own Device) reimbursement up to $500

• Paid Parental Leave

• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop

• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!