Manager, Patient Collections

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Provide leadership and operational support to the Patient Financial Services collections, estimates, and accounts receivable functions.

• Oversee the creation, execution, and ongoing enhancement of patient collection strategies, plans, and programs.

• Ensure prompt reimbursement and timely collection of all outstanding receivables in line with organizational policies.

• Conduct regular evaluations of accounts to monitor collection progress and identify trends or issues.

• Develop, implement, and oversee collection policies and procedures to guarantee effectiveness and compliance.

• Manage relationships with external vendor collection agencies, ensuring that performance standards are upheld.

• Represent the organization at court garnishment hearings in collaboration with the collections attorney.

• Identify existing and potential issues affecting revenue cycle performance and propose corrective measures.

• Collaborate with departmental staff and senior leadership to resolve outstanding financial matters and enhance revenue management.

• Monitor project deliverables to ensure accuracy, quality, and timely completion.

• Maintain strong relationships with clients and patients by addressing concerns, resolving complaints, and ensuring high-quality customer service.

• Ensure all activities align with organizational standards, internal policies, and applicable government regulations.

• Partner with cross-functional departments to support organizational objectives and improve overall revenue cycle performance.

• Supervise, mentor, and evaluate team members to ensure high performance and accountability.

• Lead the recruitment, onboarding, and training of new staff within the department.

• Conduct regular performance reviews and provide coaching to foster staff development.

• Develop and refine policies aimed at enhancing cash flow and reducing outstanding receivables.

• Prepare month-end financial reports, performance summaries, and ad hoc analyses for management review.

⛳️ Requirements

• A Bachelor’s degree in finance, Accounting, Business Administration, or a related field is required.

• A minimum of five years of professional experience in finance or accounting.

• At least three years of progressive experience within the healthcare industry, specifically in collections, accounts receivable, or revenue cycle management.

• Strong understanding of finance, accounting principles, and revenue cycle operations.

• Knowledge of the healthcare industry, including current trends and regulatory requirements.

• Ability to collect, analyze, and interpret data to facilitate decision making.

• Strong analytical and critical thinking skills.

• Excellent organizational, managerial, and problem-solving abilities.

• High attention to detail and a commitment to timely project completion.

• Exceptional communication and interpersonal skills.

• Ability to manage multiple priorities and resolve complex issues.

• Knowledge of modern collection practices, principles, and compliance standards.

• Strong customer service orientation with effective negotiation and persuasion skills.

• Proficiency in mathematical concepts relevant to financial analysis.

• Competence with computer applications such as Microsoft Office Suite, Epic, and other financial software.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development