Collections Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Manages the daily operations of the Collections team.

• Directly oversees a portfolio of intricate, sensitive, or escalated collection, loss mitigation, and asset recovery cases.

• Creates and executes strategies aimed at reducing loan and share losses.

• Conducts thorough analyses of delinquent accounts.

• Establishes and nurtures relationships with members who are delinquent.

• Addresses escalated collection calls concerning overdue loans.

• Monitors and evaluates collection performance metrics.

• Oversees the management and liquidation of repossessed and foreclosed loan collateral.

• Remains updated on regulatory requirements pertaining to loan and share loss mitigation.

⛳️ Requirements

• Minimum of 3 years in a management role.

• At least 5 years of relevant collections experience and/or training, or an equivalent combination of education and experience.

• Bachelor's degree from an accredited four-year institution.

• Strong grasp of financial calculations, encompassing interest rates, loan balances, and payment schedules.

• Expertise in data analysis and statistical methods.

• Exceptional mathematical skills for performing month-over-month flux analysis.

• Basic mathematical abilities, including the calculation of rates, ratios, and percentages.

• Proficient in fundamental applications within a Windows environment, such as Outlook, Word, and Excel.

• Moderate typing skills at a rate of 40 words per minute.

• Familiarity with customer relationship management (CRM) software.

• Outstanding customer service abilities.

🏝️ Benefits

• Bonus/incentives available for all regular employees.

• 401(k) plan with an 8% company contribution.

• Medical, dental, and vision insurance for employees and their dependents, covered at 80%.

• Paid time off (PTO) and paid sabbaticals.

• Tuition reimbursement program.