Senior Creator Growth Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• First Week: Immerse yourself in our core systems, including Kit’s platform, internal success workflows, and reporting tools. Participate in Get To Know You’s (GTKYs) to connect with our distributed team and establish foundational context regarding our company culture and creator community.

• First Month: Start shadowing customer calls and analyzing creator portfolios to gain insights into our customer segmentation, objectives, and success benchmarks. Begin managing a small group of creators to apply Kit’s success methodology and internal playbooks. Although you won't have a renewal and expansion quota from Day One, you will be expected to influence revenue by retaining and expanding customers. As a team, we are currently implementing team and individual renewal and expansion targets and are excited to conduct tests, measure impacts, and scale successful strategies. Seek opportunities to exceed the standard playbook — a well-timed check-in, a personal touch, or anything that helps a creator feel genuinely recognized rather than merely managed.

• First Six Months: Manage a portfolio of 50-75 high-value (~$1m ARR) creator accounts, providing proactive, strategic guidance and implementing initiatives and tests that yield measurable business outcomes, such as retention and expansion. Forge strong relationships with creators and their teams based on trust and credibility. Collaborate across functions to ensure creator needs are communicated internally, and partner with Product, Marketing, and Support to enhance the creator experience. Propel feature adoption and boost customer engagement. Develop a deep understanding of high-performing strategies, market trends, and Kit's product roadmap and capabilities to proactively recommend the best playbooks and features for each creator instead of solely responding to their inquiries.

• First Year: Become a strategic cornerstone of the Creator Growth team. Formulate account plans and success strategies that foster scalable growth across your portfolio, extending to un-owned accounts and encompassing Product and Lifecycle Marketing efforts. Recognize patterns in creator needs, share insights with the broader team, and contribute to refining our customer success framework as we scale. Be the go-to product expert on the team, the person Product, Support, and Marketing consult when they want to understand how a feature performs with creators in real-world scenarios.

⛳️ Requirements

• 4+ years of experience in Customer Success, Account Management, or Creator Partnerships roles.

• Experience supporting or collaborating with creators, digital entrepreneurs, or B2C SMBs.

• Proven track record managing a portfolio of high-value customers with measurable impact.

• Ability to collaborate cross-functionally with product, support, and marketing teams.

• Experience in leading customer strategy across onboarding, success planning, renewals, risk mitigation, and expansion efforts.

• Familiarity with fast-paced startup or rapidly scaling SaaS environments.

🏝️ Benefits

• Profit Sharing

• Kit equity

• 401k with a 5% match

• Coverage of up to $2,100 per month for medical premiums, with dental and vision premiums fully covered. Health Insurance plans are available through Aetna.

• $2,000 equipment allowance for your initial two years, followed by a $1,000 budget every subsequent two years. Company-issued laptops are provided to all Kit team members and are not included in the equipment budget.

• Individual learning and development budget of $3,500 per year.

• Gender-affirming benefits.

• Childcare benefits of up to $3,000 annually through JOON.

• Twenty (20) days of paid time off each year of employment.

• Paid vacation bonus: An after-tax bonus of $1,000 for taking five consecutive days off while completely unplugged from work.

• Ten (10) paid holidays each year.

• Two weeks of paid sick leave annually, including mental health and well-being days.

• Twelve (12) weeks of paid parental leave and flexible scheduling during your child's first year.

• Up to six weeks of paid bereavement leave, medical leave, and disaster leave after six months of employment, with two weeks of each paid leave available in your first six months.

• Winter Break Closure: Kit will close for a week at the end of December, allowing everyone to enjoy a collective break for the holiday season. Essential support services will still be available, with teams coordinating to ensure coverage during this period.

• Four-week, paid sabbatical after five years with the team.

• Exciting in-person or virtual team retreats held twice a year.