Senior Coordinator, Servicing Customer Communications

This is a fully remote position, open to applicants in Florida.

📋 Description

• Identify and develop selection criteria and loan scenarios for machine-generated letters and statements based on event triggers and business requirements.

• Create comprehensive test plans and conduct User Acceptance Testing for modifications to statements and letters.

• Oversee enhancements following implementation to ensure successful integration.

• Establish best practices for programming machine-generated letters in response to project requests and scenarios.

• Collaborate with cross-functional teams and Legal Compliance to define the logic, timing, and guidelines for customer-facing communications.

• Partner with project and change managers on initiatives related to regulatory obligations and business needs.

• Liaise with print vendors to clarify requirements and prioritize programming requests.

• Manage the relationship with print vendors to ensure communications are dispatched accurately and on time.

• Participate in large-scale annual projects, which include Year End activities, Annual Privacy Notice distribution, and Code Cross testing.

• Adhere to company policies and procedures.

• Maintain consistent and punctual attendance.

• Carry out other related responsibilities as assigned.

• Function as an individual contributor.

⛳️ Requirements

• Requires strong logical reasoning and data analysis skills.

• Exceptional problem-solving capabilities with a keen attention to detail.

• Ability to think critically and question assumptions and conclusions.

• Proficient in clearly conveying complex information to non-technical stakeholders.

• Intermediate proficiency in MS Office, particularly Excel.

• Excellent team player and capable team builder.

• Skilled in managing multiple tasks simultaneously and working under tight deadlines while adapting to shifting business and technical conditions.

• Four (4) to Six (6) years of relevant experience within the mortgage servicing sector.

• Bachelor’s degree (B.A.) from a four-year college or university or an equivalent combination of education and experience is preferred.

• No certificates, licenses, or registrations are required.

• Ability to satisfactorily perform essential job functions with or without reasonable accommodation.

• Capacity to occasionally lift and/or move up to 25 pounds.

🏝️ Benefits

• Remote work arrangement.

• Equal employment opportunity protections.

• Reasonable accommodations for disabilities.