Senior Contact Center Agent – Automotive Topics

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Responding to customer inquiries regarding products and services (staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects, and contact details)

• Acknowledging and addressing customer complaints

• Handling inquiries received through multiple channels

• Identifying customer requirements and assisting them in utilizing specific features

• Analyzing and documenting product malfunctions

• Supporting the training of new employees as requested by management

• Updating our internal databases with information about technical issues and valuable discussions with customers

• Informing customers about new features and functionalities

⛳️ Requirements

• High school diploma or equivalent (mandatory)

• At least 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) position (preferred)

• Native-level German or minimum C1 proficiency (mandatory)

• Proficiency in English (is a plus)

• Knowledge of the automotive industry (considered an advantage)

• Experience with help desk software and remote support tools

• Strong understanding of CRM systems

• Exceptional communication and problem-solving abilities

🏝️ Benefits

• Competitive Salary and Benefits

• Opportunity for rapid growth within the company

• Training aligned with your career path

• Collaborative work environment

• Multicultural teams

• Proactive support