Senior Contact Center Agent – Automotive Topics

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Responding to customer inquiries regarding products and services, including topics related to staff, website, company, vehicle specifics, electromobility, service issues, sales, redirects, and contact information.

• Recognizing and addressing customer complaints effectively.

• Managing inquiries received through multiple channels.

• Assessing customer requirements and assisting customers with the use of specific features.

• Evaluating and reporting on product malfunctions.

• Supporting the training of new employees upon request from management.

• Maintaining our internal databases with information on technical issues and valuable discussions with customers.

• Updating customers about new features and functionalities.

⛳️ Requirements

• High school diploma or equivalent (required).

• At least 4 years of experience as a Customer Care Specialist or in a comparable Customer Service Representative (CSR) position (preferred).

• Native-level German or a minimum C1 proficiency (required).

• Proficiency in English (considered an advantage).

• Knowledge of the automotive industry (considered a plus).

• Experience with help desk software and remote support tools.

• Strong understanding of CRM systems.

• Exceptional communication and problem-solving abilities.

🏝️ Benefits

• Competitive salary and comprehensive benefits.

• Opportunities for rapid advancement within the company.

• Training tailored to your career path.

• Collaborative work atmosphere.

• Multicultural teams.

• Proactive support.