Senior Consultant, Operations Process Innovation

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Spearhead the identification, redesign, and execution of comprehensive business processes to facilitate automation and AI at scale.

• Collaborate with business leaders to identify inefficiencies, challenge outdated workflows, and establish future-state operational models.

• Convert business challenges into automation and AI-driven solutions, partnering closely with architects and developers to achieve results.

• Guide the entire lifecycle of initiatives—from identifying problems and designing solutions to implementation, adoption, and measurable impact.

• Ensure that solutions are scalable, sustainable, and in alignment with enterprise architecture and long-term strategic goals.

• Serve as a liaison between business and technology, ensuring that solutions are both technically sound and operationally effective.

• Influence stakeholders at all levels without direct authority, fostering alignment and momentum for transformation.

• Establish and monitor success metrics, including member service times, quality enhancements, and overall experience improvements.

• Identify opportunities to broaden automation and AI capabilities across various functions, amplifying impact throughout the organization.

• Continuously assess emerging tools and technologies to improve automation and AI capabilities.

⛳️ Requirements

• Bachelor’s degree in Business, Operations, Information Systems, Engineering, or a related discipline.

• 4–7+ years of experience in process improvement, operations, automation, or consulting.

• Proven experience in achieving measurable productivity enhancements through process redesign, automation, or technology enablement.

• Strong knowledge of automation capabilities, including RPA tools (such as UiPath) and familiarity with AI-driven solutions.

• Experience leading complex, cross-functional projects from inception to implementation and adoption.

• Demonstrated capability to independently address complex problems and drive results in uncertain environments.

• Experience working with data (Excel, SQL, or similar tools) to analyze performance and guide decision-making.

• Strong grasp of change management principles and experience facilitating adoption across business teams.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage starting from your first day.

• Employer 401k match and contributions to a pension plan.

• Generous paid time off and parental leave to support your family needs.

• Various associate resource groups and community engagement initiatives.