Senior Community Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee the daily operations of a vast online merchant community.

• Create and implement engagement campaigns, events, and initiatives.

• Cultivate a welcoming, supportive, and high-value community atmosphere.

• Promote member-generated content, peer-to-peer assistance, and community leadership.

• Track community health metrics and consistently enhance engagement.

• Manage and expand ambassador, advocate, or community leadership programs.

• Recruit, onboard, and support top community contributors.

• Generate opportunities for members to share their expertise and success stories.

• Develop scalable systems that empower community members to contribute.

• Monitor community sentiment and detect emerging risks.

• Address sensitive discussions with empathy and professionalism.

• Collect merchant feedback and highlight actionable insights.

• Conduct surveys, interviews, and feedback initiatives.

• Collaborate with Product and Support teams to ensure community insights inform decision-making.

• Assist in coordinating community communications for launches, updates, and initiatives.

• Produce engaging community content and discussion prompts.

• Facilitate webinars, workshops, live sessions, and virtual events.

⛳️ Requirements

• Minimum of 2 years of experience in Community Management, Customer Marketing, Customer Success, Social Media, or a related field.

• Proven experience in managing online communities.

• Strong written and verbal communication skills.

• Excellent relationship-building and stakeholder management capabilities.

• Ability to work independently and juggle multiple projects simultaneously.

• Strong problem-solving skills and sound judgment.

• Comfortable analyzing data and leveraging insights to inform decisions.

• Experience in handling sensitive community discussions and escalations.

🏝️ Benefits

• Join a global, inclusive team that is both supportive and ambitious, dedicated to achieving results.

• Enjoy the opportunity to work remotely.

• Flexible working hours (begin your day as late as 10 AM).

• Private health insurance provided.

• Two additional paid days off to prioritize your mental or physical well-being.

• One extra paid day off to celebrate your birthday or any other occasion of your choice.

• A Learning Budget to foster your professional growth.

• Access to mentorship, internal meetups, and hackathons, both in-person and online.

• Exciting team-building events and unforgettable parties!

• Design and order your own merchandise using our platforms, with an employee discount.